BB&T Corp is third in the US in home mortgage satisfaction.

WINSTON-SALEM, N.C., Dec. 1 BB&T Corporation (NYSE: BBT) is third in the nation in home mortgage customer satisfaction, according to J.D. Power. BB&T's ranking places it first among banks for the third year in a row.

The J.D. Power and Associates 2005 Home Mortgage Study is based on responses from more than 11,000 home mortgage customers and involves the largest national home mortgage providers, according to the marketing information firm's Web site.

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"At BB&T Mortgage, we love putting people into homes and it shows in the integrity, fairness and caring enthusiasm of our employees," said Tim Dale, BB&T's Mortgage Lending manager. "We're honoured to be recognized by our clients for superior client satisfaction for the third consecutive year."

The criteria used to rank the nation's largest home mortgage providers, listed in order of importance according to J.D. Power, are: day-to-day administration of the account, billing and payment experiences, loan origination, and customer-initiated contact.

Timely resolution of a problem has the greatest impact on customer contact satisfaction, the study noted. The longer it takes to resolve a problem, the lower a customer's satisfaction is with their contact experience. Roughly half of all problems are remedied within three days, but customer satisfaction declines dramatically when a problem takes more than a week to resolve. Unlike most of its peers, BB&T retains servicing on all its mortgage loans.

BB&T's mortgage loan portfolio is approximately $37.6 billion. In 2003, its mortgage loan production was more than $19.3 billion, a record for the bank.

BB&T was ranked third in the J.D. Power survey behind USAA, a San Antonio, Texas-based mutual insurance company which specializes in the military community, and World Savings, an Oakland, Calif.-based thrift.

For more BB&T Mortgage information, visit http://www.bbandt.com/mortgage. More information on the J.D. Power and Associates 2005 Home Mortgage Study is available at http://www.jdpower.com/ .

Westlake Village, Calif.-based J.D. Power and Associates is an international marketing information services firm specializing in market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually.

Winston-Salem-based BB&T Corporation and its subsidiaries offer full- service commercial and retail banking and additional financial services such as insurance, investments, retail brokerage, corporate finance, international banking, leasing and trust.

BB&T operates more than 1,400 financial centers in the Carolinas, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana and Washington, D.C.

With more than $97 billion in assets, BB&T Corp. is the nation's 11th largest financial holding company. National consulting firm Forrester Research Inc. in 2003 named BB&T Corp. as the top financial services company in the nation based on "customer advocacy."

CONTACT: Tim Dale, Executive Vice President, Mortgage Lending Manager,+1-252-296-0200, or Jeff Nichols, Vice President, Public Relations,+1-336-733-1007, both of BB&T Corporation